Frequently Asked Questions (FAQ)
Q: Can your hair oil help with hair growth?
A: Our hair oil contains ingredients such as rosemary essential oil, which has been shown in research to aid in promoting healthy hair growth. While we cannot guarantee specific results, our product can definitely contribute to overall hair health and vitality. Results may vary depending on individual factors such as genetics, lifestyle, and consistency of use.
Q: Are your products suitable for all skin types?
A: While our products are formulated with gentle, natural ingredients, it's always a good idea to perform a patch test before using them, especially if you have sensitive skin or known allergies. Apply a small amount to a discreet area of skin and wait 24 hours to check for any adverse reactions.
Q: Can I use your products if I have allergies?
A: If you have allergies or sensitivities, we recommend testing our products on a small area of skin before applying them to larger areas. Our products are free of common allergens like silicone and parabens, but it's always best to err on the side of caution.
Q: Are your products ethically sourced?
A: Yes, our hair and beard care products are crafted with care using all-natural ingredients. They're vegan, cruelty-free, and free of silicone and parabens. Our products are made in Canada and are based on scientific research, Indian Ayurveda, and North African hair traditions.
Q: What is the shelf life of your products?
A: Our hair and beard care products are best used within 6 months after opening. To ensure optimal freshness and efficacy, we recommend storing them in a cool, dry place away from direct sunlight.
Q: Do you offer returns or refunds?
A: At the moment, we do not accept returns or offer refunds. However, if you have any concerns about your order, please reach out to us at returns@ghungrale.com, and we'll do our best to assist you. For more info please check out our Refund Policy.
Q: How long will it take to receive my order?
A: We typically process orders within 1-3 business days. Delivery times vary depending on your location and the shipping method you choose. You'll receive tracking information (if applicable) once your order is on its way. For more info please check out our Shipping Policy
Q: Do you ship internationally?
A: Yes, we ship worldwide! International delivery times and rates may vary, so be sure to check out the details at checkout. Please note that customs and duties may apply for international orders, and it's the customer's responsibility to pay any additional fees. For more info please check out our Shipping Policy
Q: How can I contact customer support?
A: You can reach our customer support team at support@ghungrale.com. We're here to help with any questions or concerns you may have.
Q: Can I modify or cancel my order after it's been placed?
A: Once an order has been placed, we can't guarantee that we are able to modify or cancel it. We apologize for any inconvenience this may cause. Please reach out to orders@ghungrale.com.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards. You'll see the available options at checkout.
Q: How can I track my order?
A: Once your order has been shipped, you'll receive an email with tracking information (if applicable). You can use this information to track your order's journey to your doorstep. Reach out to orders@ghungrale.com for any assistance or check out our Shipping Policy